What are the main objectives of the study regarding AI and automation in Indian banking?

The main objectives of the study regarding AI and automation in Indian banking are to assess general opinions on their roles across various financial institutions, evaluate their impact on operational efficiency, risk management, and customer satisfaction, and understand the factors influencing perceptions of these technologies.

The study aims to investigate how AI and automation can enhance operational efficiency, strengthen risk management, and improve customer satisfaction within the Indian banking sector. It also seeks to identify the factors that may promote or hinder positive or negative perceptions of AI and automation in different types of financial institutions, including national and international banks, credit unions, and digital banking services.